Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, books or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or through our contact form or by calling 978-498-4939
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 190 Essex St Salem Massachusetts US 01970.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping Items for Return
To return your product, you should mail your product to: The Coven's Cottage, 190 Essex St Salem Massachusetts US 01970
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs from original purchase are non-refundable. For any items returned "COD" - when/if you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. You may use any shipping service of your choosing. We cannot and don’t guarantee that we will receive your returned item as delivery responsibility falls on the carrier.
Please take care in the packaging of your return. Products returned in a damage state will not be refunded.
Lost or Stolen Packages
All of our deliveries include a tracking number from the carrier we ship with (USPS, FedEx, UPS, etc). If a package has been marked as delivered and is determined to have been lost or stolen then we will attempt to open a claim with the carrier. Once the claim has been completed and fully accepted, we will give the customer the option of a refund on the product(s) or, if available, a replacement product(s). The customer will be responsible for additional shipping cost for the replacement product.
The customer is also more than welcome to contact the carrier on their own as well to determine the location of the lost package.
Packages that have been delivered to the proper address and have been determined to have been stolen are the responsibility of the delivering carrier and the customer, however, we will do our best to get a claim processed as quickly as possible.
Additional Insurance and Signature Requests
If a customer would like to purchase additional insurance or require a signature upon delivery, please contact us via email or phone call to verify before making your purchase so we can add the additional cost to the order invoice.